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How 9i624 Keeps Your Personal Data Safe

At 9i624, your personal data is handled with care — we collect only what we need to run your account, process transactions via UPI, Paytm or PhonePe, and…

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9i624 How 9i624 Keeps Your Personal Data Safe
CONTACT OUR TEAM

Reach Us About Your Privacy Queries

If you have questions about how we store or use your personal data, our privacy team is available around the clock.

Email Privacy Team Write to our dedicated privacy address for data access requests, correction notices, or formal deletion queries. We respond within two working days and confirm receipt automatically so you know your message reached the right team.
Live Chat Our live chat is available around the clock from any screen on the platform. For data and privacy matters, agents can log your request immediately and escalate it to the privacy team within minutes.
Account Settings Form Use the privacy request form inside your account settings to submit structured data queries — including access, portability, and deletion requests — directly to our compliance desk without leaving the platform.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account data on 9i624 is encrypted in transit and stored with access controls that restrict which team members can view it.

Data Encryption

All personal data you submit — registration details, payment method identifiers, session tokens — travels over encrypted connections. Stored records are protected by access-control policies that limit visibility to authorised processing roles only.

Cookie Controls

We use cookies only for essential session management, your saved preferences, and detecting unusual access patterns. You can view exactly which cookies are active and turn off non-essential categories from the settings panel in your account.

Account Security

Your login credentials are hashed and never stored in plain text. We monitor for suspicious sign-in attempts and notify you by email if an unrecognised device or location accesses your account.

Data Retention

We keep your personal data only for as long as your account is active or as required by applicable law. Once an account is closed and all legal hold periods have passed, we delete or anonymise the associated records.

Your Data Rights

Where local law permits, you have the right to access the personal data we hold about you, request corrections, ask for a copy in a portable format, or raise an objection to how we process certain categories of data.

How to Request Changes

Submit a data change or deletion request through your account settings form or by emailing our privacy team. We verify your identity before actioning any request and complete most within five working days of verification.

Questions About Your Data and Our Privacy Practices

Here are answers to the questions we hear most often about how 9i624 handles personal data, what rights you hold, and how to act on them. Privacy law in India continues to evolve, and we update this policy whenever there is a material change to how we collect or process data — the most recent version is always what applies. If something specific is not covered here, our privacy team is reachable around the clock through live chat or direct email.

We collect your name, email address, mobile number, and the payment method details — UPI handle, Paytm or PhonePe number — needed to operate your account and process transactions securely.

UPI, Paytm and PhonePe details are needed to route deposits and withdrawals correctly to your account. We store only the identifiers required for transaction matching — not full bank credentials or PINs.

We share data only with service partners directly involved in running our platform — payment processors, identity verification services, and hosting providers. We do not sell personal data to advertisers or unrelated third parties.

Once your account is closed, we retain data only for as long as applicable law or regulatory requirements specify. After those hold periods expire, records are either deleted or anonymised so they cannot identify you.

Yes. Submit a data access request through your account settings form or by emailing our privacy team. We verify your identity first and deliver your data summary within five working days of verification.

Use the deletion request form in your account settings or contact our privacy team by email. After we verify your identity, deletion is completed within five working days, subject to any mandatory legal hold periods.

We use session cookies to keep you signed in, preference cookies to remember your settings, and analytics cookies to detect unusual activity. You can disable non-essential categories from the cookie settings panel in your account.

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