Reference

What 9i624 Covers Here

This page explains how we handle access, data use, cookies, account records, and request handling on 9i624.

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9i624 What 9i624 Covers Here
REQUEST ROUTES

Where To Send Legal Requests

If you need help with a legal question, use the contact path in your account rather than opening a fresh thread elsewhere.

Account help form Send a legal question through the help form after you log in. We tag the request with the time, link it to your account, and pass it to the team that handles records, access, or corrections.
Chat request Use chat when you need a short answer about a notice, a correction, or a document. We keep the chat trail with your request so you can follow the same thread until it is resolved.
Written request If your matter needs a fuller record, send a written request from the contact area in your account. We reply with the next step, what we can amend, and what must stay for legal reasons.
DATA CARE

How We Handle Your Records

We treat account records as operating records, not marketing copy. That means login events, cookie state, device signals, support messages, and verified changes stay linked to your account only as long as…

Data access

You can ask what account details we hold, why we hold them, and which actions created them. We use that record to handle access, security, support, and dispute checks without collecting more than we need.

Cookie use

Cookies keep your session, language choice, and page state in place while you move around the site. They do not rewrite your account terms; they only help the site remember what your browser already asked for.

Login checks

We may ask for a fresh verification when a login looks unusual or when a request could affect your account record. That extra step helps us block stray access and confirm that the person asking is you.

Record retention

We keep transaction logs, verification files, and support transcripts only for the time needed to meet tax, audit, and dispute duties. After that period, we delete or anonymise the record where the law allows.

Change requests

If your name, phone number, address, or document has changed, send the updated copy through your account request channel. We will confirm what can be updated now and what must stay for a legal trail.

Escalation trail

For a legal concern, send the exact issue through the account contact path and attach the relevant file or date. We keep the trail so the same request can be checked again without starting from zero.

Common Questions On Legal Terms

These questions cover access, retention, corrections, cookies, security, and where to send a request. If your case turns on a local rule or a missing document, the answer will match the record in your account and the law that applies to you. We keep the route simple so you can move from a question to a tracked request without repeating the same details in different places.

It depends on local law. We only make access available where the relevant rule allows it, and we can limit or close account access if a location change makes the account unsuitable.

We keep the details needed to run your account, confirm payments, answer support requests, and meet legal duties. That usually includes login records, verification files, and the history attached to change requests.

Cookies help the site remember your session, language, and security state while you move across pages. They do not change your contract; they only keep the browser side of the site working as expected.

Send the updated document or field through the contact path in your account, and tell us what should change. We verify the new record, update what we can, and keep any old entry only where law requires.

We keep account and support records for the period needed for tax, audit, dispute handling, and legal compliance. Once that period ends, we remove or anonymise what we no longer need, where local law allows.

We use password rules, device signals, and step-up checks when activity looks unusual. You should keep your login private and tell support at once if you think someone else may have used it.

The contact route in your account sends the message to the team that handles legal and record requests. Include the issue, the account name, and any document that helps us answer without delay.

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